联系电话：＋44 （0）7948 010206
座 机：+44 （0）20 7394 9594
传 真：02037 259905
邮 箱：info@visionlegal.co.uk
公 众 号：UK-CCE
地 址：Unit 23, City Business Centre Lower Road, London SE16 2XB
办公室开放时间: 周一 – 周五: 9am to 5pm / 周六和周日 appointment only
Mr. Henry Gu：
邮箱: y.yan@visionlegal.co.uk
手机: +44 (0) 79 4801 0206
微信: G1380901
Complaints Procedure
We are committed to providing high-quality immigration advice and services. If you are dissatisfied with our service, we take your concerns seriously and aim to resolve them quickly and fairly.
How to Make a Complaint:
Submit Your Complaint:
Complaints should be submitted in writing via email or post.
Please include your name, contact details, and a clear description of the issue.
Contact Details:
Email: y.yan@visionlegal.co.uk
Postal Address: Unit 23, City Business Centre, Lower Road, London SE16 2XB
Our Process:
Acknowledgment:
We will acknowledge receipt of your complaint within 5 working days and provide a reference number.
Investigation:
We will investigate your complaint and aim to provide a full response within 4 weeks. If more time is needed, we will inform you of the delay.
Outcome:
We will write to you with the outcome and any actions we will take to address your concerns.
If You Are Not Satisfied:
If you are not satisfied with our response, you can escalate your complaint to the Office of the Immigration Services Commissioner (OISC):
Website: www.oisc.gov.uk
Email: complaints@oisc.gov.uk
Phone: 0345 000 0046
Address: OISC, 5th Floor, 21 Bloomsbury Street, London, WC1B 3HF
We value your feedback and aim to resolve all complaints in line with OISC standards.